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Laundry Chemical Dispenser Service Agreement Support

Keep your laundry operation running at peak performance with Softrol's dedicated chemical dispenser service agreement support. From flow meter-based injection systems to ChemPulse technology, our team provides expert technical assistance, documented resolutions, and proactive support — ensuring your chemical systems stay precise, compliant, and fully operational every day.

Laundry chemical dispenser system being serviced by a technician in an industrial laundry facility

Our Laundry Chemical Dispenser Service Agreement Support Services

Comprehensive service agreement support for chemical dispensing systems, from technical assistance to hardware repair and parts replacement.

Chemical Systems

Advanced Catalyst and ChemPulse chemical injection systems featuring flow meter-based injection technology, volumetric injection, and water flush verification for reliable, precise chemical delivery in your laundry operation.

Technical Support

24/7/365 phone and email support backed by a structured Service Ticket Program. Every ticket captures product details, issue severity, and resolution history — keeping your chemical dispenser systems running without interruption.

Hardware Repair

Authorized repair service for Softrol chemical system hardware components. Backed by a one-year warranty on new parts and a 90-day warranty on repaired items, with a straightforward RMA process for returns.

Parts Replacement

Genuine replacement parts for Softrol chemical dispensing equipment, available through Softrol's dedicated Parts Department during business hours to minimize downtime and keep your systems operational.

LOIS Systems

The Laundry Operation Information System delivers 24/7 remote monitoring of chemical system performance and plant functions, with real-time alerts sent directly to your email from any device, anywhere.

UtiliPulse Monitoring

Plant utility monitoring that tracks water consumption, temperatures, and flows directly connected to chemical and wash systems — giving you actionable data to optimize chemical usage and reduce operational costs.

Proven System Support

Reliable Service Agreements That Protect Your Chemical Systems

Softrol's chemical dispenser service agreements are built for industrial laundry operations that can't afford downtime. Our Catalyst and ChemPulse systems are engineered for precision, and our service agreements ensure they stay that way — with 24/7 technical support, documented resolutions, structured ticket management, and hardware warranties. Whether you operate a single plant or a multi-site network, Softrol's over 35 years of experience keeps your chemical systems calibrated, compliant, and consistently performing.

Softrol chemical dispenser service agreement support technician inspecting industrial laundry chemical injection system
Trusted By Industry Leaders

Client Success Stories

See how industrial laundry operations across the U.S. and beyond keep their chemical systems running with Softrol.

"Softrol has been a leader in innovation since the 80's! Real innovation, not copycat, or imitations! Innovation comes from the creators mind! Softrol has creators not imitators and they don't stop in their efforts to make their products better!"

Samuel Garofalo
Samuel Garofalo

"Excellent Hard Working Employees and Customer Service-Robert L. / Acworth Georgia"

Robert Lowman
Robert Lowman
The Softrol Difference

Why Choose Softrol Systems for Chemical Dispenser Support?

Softrol combines decades of industrial laundry expertise with a structured, technology-driven support model that keeps your chemical systems performing at their best.

35+ Years of Expertise

Since 1987, Softrol has specialized in chemical systems and automation for industrial laundry operations worldwide.

24/7 Support

Round-the-clock technical support via phone and email ensures chemical dispenser issues are resolved fast, any time.

Structured Ticket System

Every support case is tracked, documented, and resolved through a CRM-based ticket system for complete accountability and trend analysis.

Global Service Reach

Softrol supports chemical dispenser systems for international operations and U.S. Fortune 500 companies across multiple sites.

Meet The Softrol Team

Experienced leaders dedicated to advancing industrial laundry automation and support.

Chad Keith, Chief Executive Officer headshot

Chad Keith

Chief Operating Officer & CEO

Chad Keith serves as both Chief Operating Officer and CEO of Softrol Systems, simultaneously directing the company's day-to-day operations and its overall strategic vision. In his dual role, he leads an expert team focused on delivering advanced automation solutions for the textile services industry. His combined leadership ensures seamless alignment between operational execution and long-term strategy, driving Softrol's commitment to quality, innovation, and enduring customer partnerships.

Brent Keith, President headshot

Brent Keith

President

Brent Keith serves as President of Softrol Systems, overseeing the company's strategic direction and operational excellence. With deep expertise in industrial automation and textile services, Brent plays a crucial role in driving the company's growth and innovation initiatives. He focuses on building strong customer relationships and ensuring that Softrol's solutions meet the evolving needs of the textile services industry. Brent's leadership emphasizes the company's commitment to providing turnkey, robust solutions and maintaining open communication with customers throughout every project.

Bryan Ogletree, Sr. Automation Controls Engineer at Softrol Systems

Bryan Ogletree

Chief of Engineering

Bryan Ogletree serves as Chief of Engineering at Softrol Systems, leading the engineering function with deep technical expertise in the design and implementation of advanced control systems for industrial applications. His extensive knowledge of automation technology and control engineering enables him to develop sophisticated solutions that optimize plant operations and improve efficiency. Bryan's hands-on experience with chemical systems, wash aisle controls, and integrated automation platforms makes him an invaluable resource for clients seeking to maximize their operational performance. His leadership ensures that Softrol's automation solutions meet the highest standards of reliability, precision, and innovation in the textile services industry.

David Tallent - Director Engineering headshot

David Tallent

Director Strategic Information Technologies

David Tallent leads Softrol's engineering division as Director of Engineering, overseeing the development of innovative automation solutions and advanced manufacturing systems. His technical expertise drives the creation of cutting-edge control systems, rail automation technology, and integrated software solutions that define industry standards. David's engineering leadership ensures that Softrol's products incorporate the latest technological advances, from Pan-N-Zoom visualization systems to advanced image-based code readers. His commitment to engineering excellence and continuous innovation has been instrumental in developing Softrol's comprehensive automation portfolio. David works closely with clients to design custom solutions that optimize manufacturing processes, improve efficiency, and deliver measurable results for industrial operations worldwide.

Ryan Keith, VP Operations headshot

Ryan Keith

Strategic Accounts Manager

Ryan Keith serves as VP Operations at Softrol Systems, managing the operational aspects of the company's comprehensive automation solutions. His role encompasses overseeing the delivery of material handling systems, process control technologies, and integrated data solutions that have made Softrol a leader in textile automation. Ryan ensures that each project maintains Softrol's high standards for quality and service while meeting customer-specific requirements for productivity improvement. His operational expertise supports the company's ability to provide turnkey solutions that integrate seamlessly with existing customer operations, delivering the robust performance that has earned Softrol recognition among Fortune 500 companies.

Bob Benjamin, VP Finance & Administration headshot

Bob Benjamin

Sr. Automation Controls Engineer

Bob Benjamin serves as Vice President of Finance & Administration at Softrol Systems, overseeing financial strategy, administrative operations, and business planning. His expertise in financial management and operational efficiency has been essential in supporting Softrol's growth and expansion initiatives. Bob ensures that the company maintains strong financial health while investing in new technologies and capabilities. His administrative leadership provides the foundation for Softrol's operational excellence and customer service standards. Bob's strategic financial management helps the company navigate market challenges and capitalize on growth opportunities in the manufacturing sector.

Don Nablo, Director Strategic Information Technologies headshot

Don Nablo

VP Finance & Administration

Don Nablo leads Softrol's strategic information technology initiatives as Director of Strategic Information Technologies. With extensive experience in automation systems and software development, Don oversees the advancement of Softrol's technology platforms, including the innovative LOIS system that provides remote access to plant performance data. His expertise ensures that Softrol's solutions remain at the forefront of industrial automation technology. Don is instrumental in developing the integrated systems that enable customers to operate efficiently and profitably while maintaining competitive advantages in their markets.

Kevin Makowski, Strategic Accounts Manager headshot

Kevin Makowski

Director - Engineering

Kevin Makowski serves as Strategic Accounts Manager at Softrol Systems, specializing in developing and maintaining relationships with key industrial and cosmetic manufacturing clients. With deep understanding of complex automation requirements, Kevin works closely with Fortune 500 companies and international manufacturers to identify opportunities for productivity enhancement and operational optimization. His expertise in consultative selling and technical solutions ensures that each strategic partnership delivers measurable results through Softrol's advanced automation technology. Kevin's commitment to understanding each customer's unique business culture and challenges enables him to create joint ventures of success that drive long-term growth and competitive advantage for both Softrol and its valued partners.

Frequently Asked Questions

What is a laundry contract?

A laundry contract — or service agreement — is a formal arrangement between a laundry facility and a service provider outlining the scope of support, response times, maintenance obligations, and warranty terms for equipment such as chemical dispensing systems. For Softrol clients, a service agreement typically covers 24/7 technical support, documented issue resolution via the Service Ticket Program, hardware repair with warranty coverage, and access to replacement parts.

What chemical dispensing systems does Softrol support under a service agreement?

Is technical support available outside of normal business hours?

What warranty coverage applies to repaired or replaced chemical dispenser parts?

How does Softrol's Service Ticket Program work?

Can I monitor my chemical dispenser system remotely under a service agreement?

How do I obtain replacement parts for my chemical dispensing system?

What types of laundry facilities benefit most from a Softrol chemical dispenser service agreement?

Still Have Questions About Our Service Agreements?

Speak with a Softrol support specialist to find the right coverage for your chemical dispensing systems.

Certified & Trusted

Awards and Recognition

Softrol 500th chemical dispensing system installation milestone badge

500th Chemical System Installed

Milestone reflecting decades of chemical dispensing expertise and reliability.

Softrol Systems 35 plus years in business trust badge

35+ Years in Business

Over three decades serving the textile services industry since 1987.

Softrol Systems trusted Fortune 500 industrial automation partner badge

Fortune 500 Trusted Partner

Recognized automation partner for U.S. and international Fortune 500 companies.

Get Expert Support for Your Chemical Dispenser Systems

Fill out the form below and a Softrol service specialist will reach out to discuss a service agreement tailored to your laundry operation's needs — or call us directly at +1 770-974-2700.

Contact Us Today

For immediate assistance, feel free to give us a direct call at 8730887600. You can also send us a quick email at hi@gushwork.ai.