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24/7 Utility Support System for Industrial Operations

Keep critical plant utilities visible, documented, and supported around the clock with Softrol Systems. Built for industrial laundries and textile service operations, this support system combines real-time monitoring, ticketed technical assistance, remote data access, and documented resolutions to help reduce downtime, control consumption, and keep production moving.

Industrial utility support monitoring system

Our 24/7 Utility Support System Services

Integrated utility monitoring, remote visibility, support ticketing, and repair services for demanding industrial operations.

Technical Support

24/7/365 phone and email support uses documented service tickets to route cases, record severity, capture resolutions, and build support history for Softrol products worldwide.

UtiliPulse Monitoring

UtiliPulse monitors customized metering points for water, gas, electricity, temperatures, flows, heat reclamation, boiler stack temperatures, and wastewater discharge across industrial plants.

LOIS Systems

LOIS provides browser-based access to plant performance data, real-time alerts, multiple-site visibility, dashboards, and reporting from smartphones, tablets, and PCs.

Management Systems

Total Plant Management software creates a single entry point for operational information, helping teams identify bottlenecks quickly and improve overall plant productivity.

Hardware Repair

Softrol repairs supported hardware components through an RMA process, with warranty coverage for new parts, products, and repaired items.

Parts Replacement

Replacement parts are available through Softrol’s Parts Department to help customers maintain equipment performance and restore critical system functionality.

Always-On Visibility

Utility Support Built for Plant Uptime

Softrol Systems helps industrial operations move from reactive troubleshooting to informed, documented utility support. With UtiliPulse monitoring, LOIS remote visibility, and 24/7/365 technical support, plant teams can track consumption, receive alerts, review performance data, and escalate issues with complete ticket history. The result is better uptime, clearer decisions, and stronger control over critical production resources.

Industrial utility monitoring dashboard
Trusted By Operators

Customer Success

Industrial laundry and textile service leaders rely on Softrol systems for uptime, visibility, and operational control.

"Softrol has been a leader in innovation since the 80's! Real innovation, not copycat, or imitations! Innovation comes from the creators mind! Softrol has creators not imitators and they don't stop in their efforts to make their products better!"

Samuel Garofalo
Samuel Garofalo

"Excellent Hard Working Employees and Customer Service-Robert L. / Acworth Georgia"

Robert Lowman
Robert Lowman
The Softrol Difference

Why Choose Softrol Systems?

Softrol combines automation depth, documented support, and real-time data access for industrial reliability.

24/7 Support

Phone and email support is available 24/7/365 for supported Softrol product issues.

Ticket History

Every case is documented with product, issue, severity, resolution, and support history.

Live Visibility

LOIS and UtiliPulse provide real-time insight into plant performance and utility consumption.

Proven Expertise

Over 35 years of automation experience supports industrial laundries and textile service operations.

Meet The Softrol Team

Experienced automation leaders supporting complex industrial plant operations.

Chad Keith, Chief Executive Officer headshot

Chad Keith

Chief Operating Officer & CEO

Chad Keith serves as both Chief Operating Officer and CEO of Softrol Systems, simultaneously directing the company's day-to-day operations and its overall strategic vision. In his dual role, he leads an expert team focused on delivering advanced automation solutions for the textile services industry. His combined leadership ensures seamless alignment between operational execution and long-term strategy, driving Softrol's commitment to quality, innovation, and enduring customer partnerships.

Brent Keith, President headshot

Brent Keith

President

Brent Keith serves as President of Softrol Systems, overseeing the company's strategic direction and operational excellence. With deep expertise in industrial automation and textile services, Brent plays a crucial role in driving the company's growth and innovation initiatives. He focuses on building strong customer relationships and ensuring that Softrol's solutions meet the evolving needs of the textile services industry. Brent's leadership emphasizes the company's commitment to providing turnkey, robust solutions and maintaining open communication with customers throughout every project.

Bryan Ogletree, Sr. Automation Controls Engineer at Softrol Systems

Bryan Ogletree

Chief of Engineering

Bryan Ogletree serves as Chief of Engineering at Softrol Systems, leading the engineering function with deep technical expertise in the design and implementation of advanced control systems for industrial applications. His extensive knowledge of automation technology and control engineering enables him to develop sophisticated solutions that optimize plant operations and improve efficiency. Bryan's hands-on experience with chemical systems, wash aisle controls, and integrated automation platforms makes him an invaluable resource for clients seeking to maximize their operational performance. His leadership ensures that Softrol's automation solutions meet the highest standards of reliability, precision, and innovation in the textile services industry.

David Tallent - Director Engineering headshot

David Tallent

Director Strategic Information Technologies

David Tallent leads Softrol's engineering division as Director of Engineering, overseeing the development of innovative automation solutions and advanced manufacturing systems. His technical expertise drives the creation of cutting-edge control systems, rail automation technology, and integrated software solutions that define industry standards. David's engineering leadership ensures that Softrol's products incorporate the latest technological advances, from Pan-N-Zoom visualization systems to advanced image-based code readers. His commitment to engineering excellence and continuous innovation has been instrumental in developing Softrol's comprehensive automation portfolio. David works closely with clients to design custom solutions that optimize manufacturing processes, improve efficiency, and deliver measurable results for industrial operations worldwide.

Ryan Keith, VP Operations headshot

Ryan Keith

Strategic Accounts Manager

Ryan Keith serves as VP Operations at Softrol Systems, managing the operational aspects of the company's comprehensive automation solutions. His role encompasses overseeing the delivery of material handling systems, process control technologies, and integrated data solutions that have made Softrol a leader in textile automation. Ryan ensures that each project maintains Softrol's high standards for quality and service while meeting customer-specific requirements for productivity improvement. His operational expertise supports the company's ability to provide turnkey solutions that integrate seamlessly with existing customer operations, delivering the robust performance that has earned Softrol recognition among Fortune 500 companies.

Bob Benjamin, VP Finance & Administration headshot

Bob Benjamin

Sr. Automation Controls Engineer

Bob Benjamin serves as Vice President of Finance & Administration at Softrol Systems, overseeing financial strategy, administrative operations, and business planning. His expertise in financial management and operational efficiency has been essential in supporting Softrol's growth and expansion initiatives. Bob ensures that the company maintains strong financial health while investing in new technologies and capabilities. His administrative leadership provides the foundation for Softrol's operational excellence and customer service standards. Bob's strategic financial management helps the company navigate market challenges and capitalize on growth opportunities in the manufacturing sector.

Don Nablo, Director Strategic Information Technologies headshot

Don Nablo

VP Finance & Administration

Don Nablo leads Softrol's strategic information technology initiatives as Director of Strategic Information Technologies. With extensive experience in automation systems and software development, Don oversees the advancement of Softrol's technology platforms, including the innovative LOIS system that provides remote access to plant performance data. His expertise ensures that Softrol's solutions remain at the forefront of industrial automation technology. Don is instrumental in developing the integrated systems that enable customers to operate efficiently and profitably while maintaining competitive advantages in their markets.

Kevin Makowski, Strategic Accounts Manager headshot

Kevin Makowski

Director - Engineering

Kevin Makowski serves as Strategic Accounts Manager at Softrol Systems, specializing in developing and maintaining relationships with key industrial and cosmetic manufacturing clients. With deep understanding of complex automation requirements, Kevin works closely with Fortune 500 companies and international manufacturers to identify opportunities for productivity enhancement and operational optimization. His expertise in consultative selling and technical solutions ensures that each strategic partnership delivers measurable results through Softrol's advanced automation technology. Kevin's commitment to understanding each customer's unique business culture and challenges enables him to create joint ventures of success that drive long-term growth and competitive advantage for both Softrol and its valued partners.

Frequently Asked Questions

What is Intel system support utility for Windows?

Intel System Support Utility for Windows is a diagnostic tool from Intel that collects system hardware and software details to help troubleshoot computer issues. It is separate from Softrol Systems’ industrial utility support solutions. Softrol focuses on plant monitoring, laundry automation, LOIS remote data access, and technical support for Softrol products used in industrial operations.

Does Softrol Systems provide 24/7 support?

What utilities can the system monitor?

Can I access plant performance data remotely?

What information is included in a support ticket?

Can the system support multiple plant locations?

What warranty applies to hardware repairs?

Which industries use Softrol utility support systems?

Still Have Support Questions?

Reach our team for guidance on systems, monitoring, or technical support.

Trusted Systems

Awards and Recognition

Since 1987 trust badge

Since 1987

Serving industrial automation customers since 1987.

International automation leader badge

International Leader

Recognized provider for international textile operations.

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LOIS Technology

Remote access to critical plant performance data.

Keep Your Operation Running

Tell us about your plant, systems, and support needs, and our team will help route your request to the right specialist.

Contact Us Today

For immediate assistance, feel free to give us a direct call at 8730887600. You can also send us a quick email at hi@gushwork.ai.